Mumbai · India

Operating at the scale of a nation.

Driving Special Projects — Pan-India Operations from the Office of the CBO at Croma (Tata Group), spanning a 570-store inventory footprint and shaping ₹20,000 Cr+ in annual business across India.

Nitin Saxena — Pan-India Operations Leader, Croma (Tata Group)

01 — Leadership Impact

Measured in outcomes, not activity.

A snapshot of enterprise-level results driven through BI insight, governance systems and high-velocity execution.

Enterprise Influence
₹20,000 Cr+
annual business across India
Turnaround Store Program
EBITDA recovery
differentiated, store-level interventions
DOC Inventory Framework
SNOP-aligned
570-store pan-India inventory footprint

02 — Experience

Four vantage points on the same retail engine.

  • Turnaround Store Program — Diagnosed and drove recovery interventions across a cohort of stores flagged for negative EBITDA at YTD level, using a sales-lever diagnostic model (Footfall × Conversion × ATV) to isolate root causes instead of applying blanket fixes. Introduced differentiated store-level growth targets based on momentum rather than uniform targets, and layered bottom-line levers — logistics renegotiation, rent renegotiation, space surrender/sublease — when top-line growth was constrained. Converted CXO priorities into state-wise action plans reviewed at leadership level.
  • Days of Cover (DOC) Inventory Framework — Designed and rolled out a Days-of-Cover inventory governance framework across a 570-store pan-India inventory footprint, consolidating DC inventory, store inventory, and in-transit stock against SNOP targets to compute category-level and forward DOC. Built a Pareto-based demand-vs-planning alignment method to flag over-indexed SKUs (capital locked, needs liquidation) versus under-indexed SKUs (stockouts, needs replenishment), closing the gap between merchandising plans and actual sell-through. Authored an end-to-end SNOP-DOC handover playbook now used for cross-functional operations handovers.
  • Govern operational performance across 370+ stores spanning Maharashtra, Gujarat, Punjab, Delhi, UP and Bhopal — impacting ₹13,000 Cr in annual business.
  • Defined breakeven sales & tenure for new stores; built KYBM category-wise daily metric models enabling predictable ramp-up.
  • Drove ATS uplift through a diagnostic model identifying dents across category throughput, pricing gaps, inventory ineffectiveness and staff productivity.
  • Improved inventory effectiveness through strict IE governance, liquidation cycles and assortment freshness planning.
  • Converted CXO macro priorities into state-wise action plans in strategy reviews.
  • Owned ₹200 Cr/year procurement & product development across mixers, kettles, water purifiers, dispensers and coffee machines.
  • Managed a 10+ vendor portfolio, holding availability, cost structure and margin discipline.
  • Improved category sell-through by 5% via regional assortment optimization.
  • Reduced procurement-to-store deployment by one day through streamlined coordination.
  • Ran flagship store P&L delivering ₹80 Cr annual revenue with a 120-member team.

03 — Capabilities

Where strategy meets execution.

Core Competencies

  • /Pan-India Operations Governance
  • /Sales & Margin Growth Strategy
  • /BI & Analytics Dashboards
  • /Inventory Productivity
  • /Cross-Functional Leadership
  • /Retail Transformation
  • /Catchment & Expansion Planning
  • /EBITDA Turnaround & P&L

Technology & AI Stack

AI & Automation
ChatGPT · Claude · Gemini · Perplexity · Lovable · Apify · Zapier · Sora · Veo3 · Kling AI
Analytics & Performance
Power BI · Excel (Advanced) · Google Analytics
Productivity & Workflow
Notion · Trello · Microsoft Planner · Lists · Power Automate
Enterprise Systems
SAP · Mindimo · ERP (Inventory, Procurement, Store Ops)
Education
MBA — Operations Management
Thakur Institute of Management Studies & Research (TIMSR), Mumbai · 2020–2022

04 — Let's talk

Building the next chapter of Indian retail?

I'm always open to conversations about operations at scale, BI-led governance, and turning macro priorities into measurable outcomes.